Blog

Notes on loyalty, agents, and the wallet.

What we get right, what we get wrong, and why we think the phone wallet is the most under-exploited piece of infrastructure most platforms already have access to.

LoyaltyAI agentsProduct

Acquisition Is Being Automated. Retention Is What's Left.

What building walletKit taught me about loyalty in the AI era — and why a wallet pass, not a loyalty app, is the durable customer relationship.

Emmanuel Biolatiri10 min read